/* ============================================================
   Tickets CSS - CSI Tecnopreven
   BEM naming, CSS Variables from variables.css
   ============================================================ */

/* ── Ticket Filters ───────────────────────────────────────── */

.ticket-filters {
    background: var(--c-bg-surface);
    border: 1px solid var(--c-border-light);
    border-radius: var(--radius-lg);
    padding: var(--space-4) var(--space-5);
    margin-bottom: var(--space-5);
}

.ticket-filters__form {
    display: flex;
    gap: var(--space-3);
    flex-wrap: wrap;
    align-items: flex-end;
}

.ticket-filters__group {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
    min-width: 150px;
    flex: 0 1 auto;
}

.ticket-filters__group--search {
    flex: 1;
    min-width: 200px;
}

.ticket-filters__clear {
    display: inline-flex;
    align-items: center;
    gap: var(--space-1);
    padding: var(--space-2) var(--space-3);
    font-size: var(--fs-xs);
    color: var(--c-text-muted);
    cursor: pointer;
    background: none;
    border: 1px solid var(--c-border-light);
    border-radius: var(--radius-md);
    height: 38px;
    transition: color var(--transition-fast), border-color var(--transition-fast);
}

.ticket-filters__clear:hover {
    color: var(--c-danger);
    border-color: var(--c-danger);
}

.ticket-filters__label {
    font-size: var(--fs-xs);
    font-weight: 500;
    color: var(--c-text-body);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.ticket-filters__input {
    height: 38px;
    padding: 0 var(--space-3);
    border: 1.5px solid var(--c-primary-100);
    border-radius: var(--radius-md);
    font-family: inherit;
    font-size: var(--fs-sm);
    color: var(--c-text-dark);
    background: var(--c-bg-surface);
    transition: border-color var(--transition-fast);
}

.ticket-filters__input:focus {
    outline: none;
    border-color: var(--c-primary-400);
    box-shadow: 0 0 0 3px rgba(22, 100, 117, 0.12);
}

/* ── Ticket Table ─────────────────────────────────────────── */

.ticket-table-wrap {
    overflow-x: auto;
    background: var(--c-bg-surface);
    border-radius: var(--radius-lg);
    border: 1px solid var(--c-border-light);
}

.ticket-table {
    width: 100%;
    border-collapse: collapse;
}

.ticket-table__th {
    text-align: left;
    padding: var(--space-3) var(--space-4);
    font-size: var(--fs-xs);
    font-weight: 600;
    color: var(--c-primary-500);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    border-bottom: 2px solid var(--c-primary-100);
    white-space: nowrap;
    background: var(--c-primary-000);
}

.ticket-table__row {
    border-bottom: 1px solid var(--c-border-light);
    transition: background var(--transition-fast);
}

.ticket-table__row:nth-child(even) {
    background: var(--c-primary-000);
}

.ticket-table__row--clickable {
    cursor: pointer;
    position: relative;
}

.ticket-table__row--clickable:hover {
    background: var(--c-primary-050);
}

/* W7-bis Ignacio iter5 F-AMATEUR-05 — draft modal extracted from inline <style> in ticket_detail.html */
.draft-modal {
    position: fixed;
    inset: 0;
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
}
.draft-modal__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.45);
}
.draft-modal__dialog {
    position: relative;
    background: var(--c-bg-surface);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    padding: var(--space-6);
    max-width: 420px;
    width: calc(100% - 2rem);
    z-index: 1;
}
.draft-modal__title {
    margin: 0 0 var(--space-3);
    font-size: var(--fs-lg);
    font-weight: var(--fw-semibold);
    color: var(--c-text-heading);
}
.draft-modal__body {
    margin: 0 0 var(--space-5);
    font-size: var(--fs-sm);
    color: var(--c-text-muted);
    line-height: var(--lh-normal);
}
.draft-modal__actions {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-3);
}

/* W7-bis Ignacio iter4 F-INCONSISTENT-01 — queue filters BEM (replaces inline styles) */
.queue-filters {
    margin-bottom: var(--space-5);
}
.queue-filters__form {
    display: flex;
    gap: var(--space-2);
    flex-wrap: wrap;
    align-items: end;
}
.queue-filters__group {
    flex: 1;
    min-width: 160px;
}
.queue-filters__group--narrow {
    flex: initial;
    min-width: 140px;
}

/* W7-bis2 F-INCONSISTENT-01 — KPI cards using design tokens (replaces queue.html inline) */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: var(--space-4);
    margin-bottom: var(--space-6);
}
/* W7-bis Ignacio iter3 F-AMATEUR-06 — 2x2 grid on small mobile (was 1 col, wasted vertical space) */
@media (max-width: 480px) {
    .kpi-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: var(--space-2);
    }
    .kpi-card {
        padding: var(--space-3);
    }
    .kpi-card__value {
        font-size: 22px;
    }
}
.kpi-card {
    padding: var(--space-4);
    background: var(--c-bg-surface);
    border: 1px solid var(--c-border);
    border-radius: var(--radius-md);
    text-decoration: none;
    color: inherit;
    transition: box-shadow var(--transition-fast);
}
a.kpi-card:hover {
    box-shadow: var(--shadow-md);
}
.kpi-card__label {
    margin: 0;
    font-size: var(--fs-xs);
    color: var(--c-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}
.kpi-card__value {
    margin: var(--space-1) 0 0 0;
    font-size: 30px;
    font-weight: 700;
}
.kpi-card__value--primary { color: var(--c-primary-500); }
.kpi-card__value--warning { color: var(--c-warning-700); }
.kpi-card__value--danger { color: var(--c-danger-700); }

/* W7B-2 — stretched-link: the first <a> covers the whole row so any cell click navigates.
   Other cells (badges, dates) keep visual content but row-wide click works.
   Only the first ticket-table__link in a row gets stretched. */
.ticket-table__row--clickable .ticket-table__td--number .ticket-table__link::after {
    content: "";
    position: absolute;
    inset: 0;
    z-index: 1;
}
.ticket-table__row--clickable .ticket-table__td {
    position: relative;
    z-index: 2;
}
.ticket-table__row--clickable .ticket-table__td .ticket-table__link {
    position: relative;
    z-index: 3;
}

.ticket-table__td {
    padding: var(--space-3) var(--space-4);
    font-size: var(--fs-sm);
    vertical-align: middle;
}

.ticket-table__td--number {
    white-space: nowrap;
    color: var(--c-primary-400);
}

.ticket-table__td--subject {
    max-width: 300px;
}

.ticket-table__td--date {
    white-space: nowrap;
    color: var(--c-text-muted);
    font-size: var(--fs-xs);
}

/* ── Pagination ───────────────────────────────────────────── */

.pagination {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--space-4) 0;
    flex-wrap: wrap;
    gap: var(--space-3);
}

.pagination__info {
    font-size: var(--fs-sm);
    color: var(--c-text-muted);
}

.pagination__links {
    display: flex;
    gap: var(--space-1);
}

.pagination__link {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 36px;
    height: 36px;
    padding: 0 var(--space-2);
    border-radius: var(--radius-md);
    font-size: var(--fs-sm);
    color: var(--c-text-dark);
    text-decoration: none;
    transition: background var(--transition-fast);
}

.pagination__link:hover {
    background: var(--c-primary-050);
}

.pagination__link--active {
    background: var(--c-primary-400);
    color: var(--c-text-inverse);
    font-weight: 600;
}

/* ── Empty State ──────────────────────────────────────────── */

.empty-state {
    text-align: center;
    padding: var(--space-12) var(--space-5);
}

.empty-state__icon {
    color: var(--c-primary-200);
    margin-bottom: var(--space-4);
}

.empty-state__title {
    font-size: var(--fs-lg);
    font-weight: 600;
    color: var(--c-text-dark);
    margin-bottom: var(--space-2);
}

.empty-state__text {
    color: var(--c-text-muted);
    margin-bottom: var(--space-5);
    max-width: 400px;
    margin-left: auto;
    margin-right: auto;
}

/* ── Ticket Create ────────────────────────────────────────── */

.ticket-create {
    max-width: 720px;
}

.ticket-create__form {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
}

.ticket-create__row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--space-4);
}

.ticket-create__actions {
    display: flex;
    justify-content: flex-end;
    gap: var(--space-3);
    padding-top: var(--space-4);
    border-top: 1px solid var(--c-border-light);
}

/* ── Dynamic Fields ───────────────────────────────────────── */

.dynamic-fields {
    background: var(--c-primary-000);
    border: 1px solid var(--c-primary-100);
    border-radius: var(--radius-lg);
    padding: var(--space-5);
}

.dynamic-fields__title {
    font-size: var(--fs-base);
    font-weight: 600;
    color: var(--c-primary-500);
    margin-bottom: var(--space-4);
}

/* ── File Upload ──────────────────────────────────────────── */

.file-upload__input {
    display: none;
}

.file-upload__label {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: var(--space-2);
    padding: var(--space-6) var(--space-4);
    border: 2px dashed var(--c-primary-200);
    border-radius: var(--radius-lg);
    cursor: pointer;
    color: var(--c-primary-400);
    transition: border-color var(--transition-fast), background var(--transition-fast);
}

.file-upload__label:hover {
    border-color: var(--c-primary-400);
    background: var(--c-primary-000);
}

.file-upload__hint {
    font-size: var(--fs-xs);
    color: var(--c-text-muted);
}

.file-upload__input-simple {
    font-size: var(--fs-sm);
}

/* ── Ticket Detail ────────────────────────────────────────── */

.ticket-detail {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: var(--space-5);
    align-items: start;
}

.ticket-detail__main {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
}

.ticket-detail__sidebar {
    display: flex;
    flex-direction: column;
    gap: var(--space-4);
    position: sticky;
    top: var(--space-4);
}

.ticket-detail__description {
    line-height: var(--lh-loose);
    color: var(--c-text-body);
}

.ticket-detail__structured {
    margin-top: var(--space-4);
    padding-top: var(--space-4);
    border-top: 1px solid var(--c-border-light);
}

.ticket-detail__section-title {
    font-size: var(--fs-sm);
    font-weight: 600;
    color: var(--c-primary-500);
    margin-bottom: var(--space-3);
}

/* ── Detail List (structured fields) ──────────────────────── */

.detail-list__item {
    display: flex;
    flex-direction: column;
    gap: var(--space-1);
    padding: var(--space-2) 0;
    border-bottom: 1px solid var(--c-border-light);
}

.detail-list__item:last-child {
    border-bottom: none;
}

.detail-list__label {
    font-size: var(--fs-xs);
    font-weight: 600;
    color: var(--c-text-muted);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.detail-list__value {
    font-size: var(--fs-sm);
    color: var(--c-text-body);
    line-height: var(--lh-normal);
}

/* ── Sidebar Info ─────────────────────────────────────────── */

.sidebar-info {
    display: flex;
    flex-direction: column;
    gap: 0;
}

.sidebar-info__item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--space-2) 0;
    border-bottom: 1px solid var(--c-border-light);
    gap: var(--space-2);
}

.sidebar-info__item:last-child {
    border-bottom: none;
}

.sidebar-info__item dt {
    font-size: var(--fs-xs);
    color: var(--c-text-muted);
    white-space: nowrap;
}

.sidebar-info__item dd {
    font-size: var(--fs-sm);
    font-weight: 500;
    text-align: right;
}

/* ── Status Display ───────────────────────────────────────── */

.status-display {
    text-align: center;
    padding: var(--space-2) 0 var(--space-3);
}

.status-actions {
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-2);
    justify-content: center;
    padding-top: var(--space-3);
    border-top: 1px solid var(--c-border-light);
}

/* ── Badge Variants ───────────────────────────────────────── */

.badge--primary {
    background: var(--c-primary-400);
    color: var(--c-text-inverse);
}

.badge--muted {
    background: var(--c-bg-page);
    color: var(--c-text-body);
}

.badge--lg {
    padding: var(--space-2) var(--space-4);
    font-size: var(--fs-base);
    font-weight: 600;
}

.badge--sm {
    padding: 2px var(--space-2);
    font-size: var(--fs-xs);
}

/* ── Comments ─────────────────────────────────────────────── */

.comment {
    padding: var(--space-3) var(--space-4);
    margin-bottom: var(--space-3);
    border-radius: var(--radius-md);
    border-left: 3px solid var(--c-primary-200);
    background: var(--c-bg-page);
}

.comment--internal {
    border-left-color: var(--c-warning);
    background: var(--c-bg-internal-note);
}

.comment__header {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    margin-bottom: var(--space-2);
    flex-wrap: wrap;
}

.comment__author {
    font-weight: 600;
    font-size: var(--fs-sm);
    color: var(--c-text-dark);
}

.comment__date {
    font-size: var(--fs-xs);
    color: var(--c-text-muted);
    margin-left: auto;
}

.comment__body {
    font-size: var(--fs-sm);
    line-height: var(--lh-normal);
    color: var(--c-text-body);
}

.comment__attachments {
    margin-top: var(--space-2);
    display: flex;
    flex-wrap: wrap;
    gap: var(--space-2);
}

.comment__attachment-link {
    font-size: var(--fs-xs);
    color: var(--c-primary-400);
}

.comment-form-area {
    margin-top: var(--space-4);
    padding-top: var(--space-4);
    border-top: 1px solid var(--c-border-light);
}

/* ── Assignment ───────────────────────────────────────────── */

.assigned-agent__name {
    display: block;
    font-weight: 600;
    font-size: var(--fs-sm);
}

.assigned-agent__email {
    display: block;
    font-size: var(--fs-xs);
}

.assign-form {
    margin-top: var(--space-2);
}

/* ── Attachment List ──────────────────────────────────────── */

.attachment-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.attachment-list__item {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    padding: var(--space-2) 0;
    border-bottom: 1px solid var(--c-border-light);
}

.attachment-list__item:last-child {
    border-bottom: none;
}

.attachment-list__link {
    font-size: var(--fs-sm);
    color: var(--c-primary-400);
    font-weight: 500;
}

.attachment-list__meta {
    font-size: var(--fs-xs);
    color: var(--c-text-muted);
}

/* ── Audit Log ────────────────────────────────────────────── */

.audit-log {
    list-style: none;
    padding: 0;
    margin: 0;
}

.audit-log__item {
    display: flex;
    align-items: center;
    gap: var(--space-2);
    padding: var(--space-2) 0;
    border-bottom: 1px solid var(--c-border-light);
    font-size: var(--fs-xs);
    flex-wrap: wrap;
}

.audit-log__item:last-child {
    border-bottom: none;
}

.audit-log__action {
    font-weight: 600;
    color: var(--c-text-dark);
}

.audit-log__actor {
    color: var(--c-primary-400);
}

.audit-log__date {
    color: var(--c-text-muted);
    margin-left: auto;
}

.audit-log__detail {
    width: 100%;
    color: var(--c-text-muted);
    font-size: var(--fs-xs);
}

/* ── Context list ─────────────────────────────────────────── */

.detail-context-list {
    list-style: disc;
    padding-left: var(--space-5);
    font-size: var(--fs-sm);
}

/* ── Page Header (extended) ───────────────────────────────── */

.page-header__breadcrumb {
    font-size: var(--fs-sm);
    color: var(--c-text-muted);
    margin-bottom: var(--space-2);
}

.page-header__breadcrumb a {
    color: var(--c-primary-400);
    text-decoration: none;
}

.page-header__breadcrumb a:hover {
    text-decoration: underline;
}

.page-header__actions {
    flex-shrink: 0;
}

/* ── Utilities ────────────────────────────────────────────── */

.text-muted {
    color: var(--c-text-muted);
    font-size: var(--fs-sm);
}

/* ── Status Timeline ──────────────────────────────────────── */

.ticket-timeline {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin: 0 0 var(--space-6) 0;
    position: relative;
    padding: 0;
}

.ticket-timeline::before {
    content: "";
    position: absolute;
    top: 13px;
    left: 14px;
    right: 14px;
    height: 2px;
    background: var(--c-border-light, #e2e8f0);
    z-index: 0;
}

.ticket-timeline__step {
    display: flex;
    flex-direction: column;
    align-items: center;
    flex: 1;
    position: relative;
    z-index: 1;
}

.ticket-timeline__dot {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: var(--c-bg-surface, #fff);
    border: 2px solid var(--c-border-light, #e2e8f0);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 0.5rem;
    color: white;
    transition: background var(--transition-fast), border-color var(--transition-fast);
}

.ticket-timeline__step--done .ticket-timeline__dot {
    background: var(--c-primary-400, #166475);
    border-color: var(--c-primary-400, #166475);
}

.ticket-timeline__step--active .ticket-timeline__dot {
    background: var(--c-primary-400, #166475);
    border-color: var(--c-primary-400, #166475);
    box-shadow: 0 0 0 4px rgba(22, 100, 117, 0.18);
}

.ticket-timeline__label {
    font-size: 0.7rem;
    font-weight: 500;
    color: var(--c-text-muted, #888);
    text-align: center;
    max-width: 72px;
    line-height: 1.3;
}

.ticket-timeline__step--done .ticket-timeline__label,
.ticket-timeline__step--active .ticket-timeline__label {
    color: var(--c-primary-400, #166475);
    font-weight: 600;
}

/* ── Draft Card ───────────────────────────────────────────── */

.card--draft {
    border-left: 4px solid var(--c-warning, #f59e0b);
    background: var(--c-bg-surface, #fff);
}

.card--draft .card__header {
    background: rgba(245, 158, 11, 0.06);
}

/* ── Responsive ───────────────────────────────────────────── */

@media (max-width: 1024px) {
    .ticket-detail {
        grid-template-columns: 1fr;
    }

    .ticket-detail__sidebar {
        position: static;
    }
}

/* W4-11 P1-11 — collapsible filter panel on mobile */
.ticket-filters-collapse {
    margin-bottom: var(--space-4);
}
.ticket-filters-collapse__toggle {
    display: none;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    background: var(--c-bg-surface);
    border: 1px solid var(--c-border);
    border-radius: var(--radius-md);
    font-weight: 600;
    cursor: pointer;
    user-select: none;
    list-style: none;
}
.ticket-filters-collapse__toggle::-webkit-details-marker { display: none; }
.ticket-filters-collapse__toggle::after {
    content: "▼";
    margin-left: auto;
    font-size: 10px;
    transition: transform 0.2s;
}
.ticket-filters-collapse[open] > .ticket-filters-collapse__toggle::after {
    transform: rotate(180deg);
}
@media (max-width: 640px) {
    .ticket-filters-collapse__toggle { display: inline-flex; }
    .ticket-filters-collapse:not([open]) .ticket-filters { display: none; }
}

@media (max-width: 768px) {
    .ticket-filters__form {
        flex-direction: column;
    }

    .ticket-create__row {
        grid-template-columns: 1fr;
    }

    .ticket-table__td--subject {
        max-width: 200px;
    }
}

/* W3-5 P0-5 — tabla tickets como cards en mobile (<640px).
   Usa data-label="..." de cada <td> como pseudo-header. */
@media (max-width: 640px) {
    .ticket-table-wrap {
        overflow-x: visible;
    }

    .ticket-table {
        border-collapse: separate;
    }

    .ticket-table thead {
        clip: rect(0 0 0 0);
        height: 1px;
        overflow: hidden;
        position: absolute;
        white-space: nowrap;
        width: 1px;
    }

    .ticket-table tbody {
        display: block;
    }

    .ticket-table__row {
        display: grid;
        grid-template-columns: minmax(0, 1fr) auto;
        gap: 4px 12px;
        padding: 12px 14px;
        margin-bottom: 10px;
        background: var(--c-bg-surface);
        border: 1px solid var(--c-border);
        border-radius: var(--radius-md);
        box-shadow: var(--shadow-sm);
    }

    .ticket-table__td {
        display: flex;
        align-items: center;
        gap: 8px;
        padding: 4px 0;
        border: none;
    }

    .ticket-table__td::before {
        content: attr(data-label) ":";
        font-weight: 600;
        font-size: 11px;
        text-transform: uppercase;
        letter-spacing: 0.04em;
        color: var(--c-text-muted);
        min-width: 70px;
    }

    .ticket-table__td--number {
        grid-column: 1 / 3;
        font-size: 14px;
    }

    .ticket-table__td--number::before {
        display: none;
    }

    .ticket-table__td--subject {
        grid-column: 1 / 3;
        max-width: none;
    }

    .ticket-table__td--date {
        grid-column: 1 / 3;
        justify-content: flex-end;
        font-size: 12px;
        color: var(--c-text-muted);
    }

    .ticket-table__link {
        text-decoration: none;
        color: inherit;
    }

    .ticket-table__link:focus-visible {
        outline: 2px solid var(--c-primary-400);
        outline-offset: 2px;
        border-radius: var(--radius-sm);
    }
}